I hate customers… most of them…
Business December 2nd, 2005One could easily say that its the shopping season that brings out the ugly in consumers. I disagree, the ones that are ugly are always ugly. I have worked in many, many customer service positions and it has done nothing except make me hate customers. Granted, not all customers are bad; some are quite nice. But for the most part, custmers are rude, snotty, and pushy. Many are just plain mean. These are the customers that may have a problem or complaint, and rather than trying to talk like normal human beings they start yelling before they know what the management or service representative can do for them.
Its worse when they do it in front of their children, because those kids will grow up to be exactly like them. At least, until they work in customer service themselves. I don’t think the full blame for this rests on the customers. Not entirely. I have been in situations myself where the management has been difficult with no reason, thus forcing me to be rude or ugly. Its happened to us all at some point. I suppose I feel justified when I do have to get rude because I know how things work from the manager’s position, I’ve been there for a long time. I think part of the blame goes to these people. If they would do their jobs correctly, people wouldn’t have to get ugly. Unfortunately, there is a lot of them, so people automatically assume that all of us (managers) are like that and don’t even try to be reasonable with us. They just start screaming at us like we are not even human.
Let me let you in on a little secret, we don’t get paid enough to put up with that kind of bullshit. So the nicer you are to us, the more likely we are to want to help you. If you want to scream and yell and attempt to “put us in our place” then we won’t want to help you. Its that simple. This of course does NOT apply to the managers and authority figures who are jerks to begin with, by all means, scream at them. They make MY job harder.
And another thing, I really hate customers who think they are better than me just because of where I work. They think that automatically I am supposed to bend over backwards and kiss the ground they walk on, I’m supposed to “serve” them and they get some kind of kick out of this. They also often think I am stupid because of where I work. What I really want to do is scream in their faces that I am only working in this hellpit to get myself through college and if they are really that confident that I’m so stupid, how would they like to compare SAT scores or college GPA’s or…well…anything really.
I have worked in some form of customer service (waitressing, checkout, retail management) since I was 16. I’m 22 now and all I’ve learned from the experience is that I hate people.
Credits:Sara Church
(3 votes, average: 5 out of 5)
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December 13th, 2005 at 4:35 am
Hmmm. That’s odd, because the kind of service I get nearly all the time from restaurants and fast food places makes me hate the staff. You will find a lot of people get angry because simple orders or simple requests, are ignored or gotten wrong. I don’t ever raise my voice to any member of staff; I am a diplomat to the end. But really, I want a #6 with cheese and ketchup only, why is that so difficult? I speak English, and I even speak slowly when placing an order. But what have I got from this simple order, hmmm every other number but #6! . Out of the last 10 times this order was given, 8 times it was not cheese and ketchup only. Then we have restaurants, I have found in the US you are expected to leave a tip….. Well for good service and someone who is polite and efficient, then yes. For orders that are wrong, why should I? You took my order, and when you bring it out, is it really brain surgery to check that it is what we order? I have heard this complaint a lot about how much crap waiting staff take; then work in a shop, because if you are getting that many complaints I suggest you are doing something wrong. If a customer of mine complains, I sort it out, and I didn’t need to finish school to realize that, so why in God’s name does the catering industry struggle with this concept?
If you would like an example of this type of service I suggest you visit Memphis for some true examples of “did that really just happen”?
February 3rd, 2006 at 8:54 am
People are very hateable.
May 18th, 2007 at 5:50 pm
The general public is full of morons! My husband and I have owned a business for 5 years. When we were strictly business-to-business life was great. The moment we opened a retail facility, life went to hell. People are stupid and I can’t take it anymore!
Some of our favorite questions from customers:
“Why is my phone shut off?” - This coming from a man who hadn’t paid his bill in 4 months…
“Do you take cash?” - Who DOESN’T take cash?
“Do you know where you are located?” - All I can say is HA!
“Are you open?” - Asked while banging on the door, pulling on the handle and staring at the closed sign.
“Does Walmart have this same phone for less money?” - Our response, ‘We are not Walmart, we do not own Walmart, we have no idea what they sell!’
January 30th, 2008 at 2:17 am
JUST FUCK THE BAD CUSTOMERS.. ALL THE COMPANIES SHOULD HIRE OFFICERS SO, NEXT TIME ONE FAGGGOT STARTS YELLING, JUST ARREST HIM/HER..
June 17th, 2008 at 5:01 am
Most of our customers are fine, some even bend over backwards to be pleasant and then there are the idiot Mary’s of the world….
She places an order, decides after the order has shipped that she does not want said order after all, accepts the shipment, holds onto the shipment and then refuses the shipment.
She is asked for her card information (we will now keep all that information for a very long time after this incident) and does not answer. She places a chargeback on her card. The chargeback is explained and is reversed. She is again asked (twice) for her card information and ignores both requests.
She demands back the entire cost of the order including all of the shipping and handling costs incurred by us. This is not our policy which we clearly state. If the return is our fault, we will refund the entire cost of the order as well as pay for the return shipping. We act decently and responsibly.
We just gave up and let the card company process her entire order. The alternative was to go to arbitration for a ridiculously small sum.
This is fraudulent behavior which has dragged on for months. We provide freebies, subsidize all shipping and absorb our price increases for years before raising prices. We bend over backwards for our customers and this is the customer we end up spending the most time with.
I am so angry…thanks for letting me vent.
August 5th, 2008 at 5:00 am
Do you sell shoes here?? OF COURSE THE FUCK NOT!!!! THIS IS A PHARMACY!!!! or better yet “Why is the pharmasist so slow today?” WHY DON’T YOU FUCKING ASK HIM??? I’M JUST A CASHIER!!!!!!!!!!!!!!!!!!!
October 25th, 2008 at 8:06 am
so i work in a shoe shop, this lady comes in and asks for some plain blak shoes she can wear to work at a hospital, so i recommend the perfect ones, “too flash” she says. so i recommend another style “youre not allowed to wear sketchers in a hospital” so i show her some more “no im not paying $79.99 for a pair of shoes” ok well lady thats pretty much all i can help u with then…”na not paying $39.99 for a pair of shoes. never. i’ll just have to wears these till they fall apart” trying to make me feel guilty gees lady do u think i give a shit weatha u buy shoes or not my wage stays the same!
March 28th, 2009 at 8:18 pm
Hating customers so much.. Had a guy by a phone, set up with text and paper bill, he gets the text a week ago, but
no paper bill. Even though he was told the paper bill would come first.. Guess what the address is bad, and now because of it he wants us to give him something because of the incovience since he is ssoooo busy. When we can’t fix is problem, because now the bill is past due.. he threatens to tell ALL his friends that we are bad. For a simple mistake in typing he wants to put us out of business. Must be nice to have that security to know that your job is not the next on the block with your company.